Marketing in the Metaverse: Best Practices and Key Strategies for Businesses

Marketing in the metaverse

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The metaverse presents not only extraordinary immersive experiences but also unlocks new marketing opportunities for businesses. It offers exciting methods to keep customers engaged while empowering brands to stay ahead of the curve and enhance their bottom lines.

The metaverse has emerged as a revolutionary game changer across various domains, and its global market size is projected to reach $678 billion by 2030

The applications of the metaverse are diverse, encompassing gaming, virtual commerce and property, training, education, and social networking. Apart from that, marketers have successfully utilized the metaverse to stay ahead of their competitors and elevate their brands to new heights.

Read on to find out more about marketing in the metaverse, its benefits, challenges, and prospects, and discover how your business can handle its marketing activities in this innovative virtual environment.

What is metaverse marketing?

Metaverse marketing involves promoting and advertising a brand’s services or products, conducting marketing activities, campaigns, and brand-building in a fully immersive virtual world.

Within the metaverse space, businesses have the chance to develop an advanced virtual representation of their brand and products. This enables them to engage with virtual customers, who can interact with the brand and explore its services using specialized VR hardware, all from the comfort of their homes.

Which technologies are used in metaverse marketing?

To bring their goals to life, businesses need to leverage an advanced set of tools and technologies, including:

Augmented and virtual reality for delivering immersive and interactive marketing experiences.

Artificial intelligence for analyzing user behavior and preferences to provide more personalized virtual experiences and offerings.

Сustom blockchain solutions for enabling virtual asset ownership and secure transactions within the metaverse.

Cloud computing for providing the necessary infrastructure to facilitate the scalable deployment of metaverse apps.

New to the metaverse? Explore our detailed metaverse guide to acquire a better understanding of the concept

How can businesses benefit from exploring the potential of marketing in the metaverse?

Benefits of marketing in the metaverse

Metaverse marketing allows both brands and their customers to enjoy a multitude of exquisite benefits, including greater customer engagement and personalization, extended customer reach, new revenue streams and monetization opportunities, as well as a competitive edge and brand differentiation.

Now let’s explore each benefit in greater detail.

Greater customer engagement and personalization

By leveraging the power of marketing in the metaverse, brands can create captivating interactive experiences that engage their customers in entirely new ways.

For example, brands should consider organizing virtual meetups, parties, fashion shows, tours, or product launches and extend invitations to their audiences. This approach will enable businesses to establish long-lasting relationships with their consumers while fostering greater brand loyalty and awareness.

On top of this, the metaverse enhances the customization of user content by harnessing the advancements of artificial intelligence services and data analytics. Through the analysis of user preferences and behaviors, brands can optimize their metaverse marketing strategies and provide more personalized campaigns and offerings.

Extended customer reach

Another notable advantage of metaverse marketing is its ability to significantly expand a business’s customer base.

Unlike physical locations, a metaverse platform is not constrained by geographical boundaries. This enables a brand to connect with customers from different parts of the world and attract a broader audience. Besides, the metaverse provides an opportunity for all consumers to come together, interact with each other, and engage with the brand in a shared virtual space.

New revenue streams and monetization opportunities

Marketing in the metaverse presents businesses with exciting opportunities for monetization. One such opportunity is virtual commerce, where brands can generate revenue by selling virtual representations of their products and organizing exclusive events featuring popular figures within the virtual space.

As well as this, in the metaverse, brands can partner with influencers, advertise their products and services within virtual environments, and engage in brand collaborations to generate revenue and expand their reach.

Competitive edge and brand differentiation

By combining their traditional marketing strategies with metaverse-based approaches, brands can reshape their campaigns and activities, thus delivering exceptional virtual experiences and extending their offerings to virtual spaces.

This integration of the physical and digital realms enables brands to leave a lasting impression on customers, blurring the boundaries between physical and digital marketing.

Experience the future of immersive technology with our cutting-edge AR/VR development services

Top 5 metaverse marketing use cases

Marketing in the metaverse use cases

There are numerous exciting use cases for metaverse marketing that businesses can explore to enter the metaverse and transition their services accordingly.

Some notable examples include developing branded NFTs, establishing virtual storefronts and showrooms, offering virtual customer services, launching virtual advertising campaigns, and hosting virtual brand events.

1. Design your own branded NFTs

Within the metaverse, brands have the opportunity to utilize non-fungible tokens to showcase their unique and limited-edition virtual goods and assets. These may include artworks, clothing, shoes, accessories, and more, which can be purchased, sold, and traded through the metaverse NFT marketplace.

Furthermore, when brands opt to host virtual conferences, product demonstrations, concerts, parties, or exhibitions with brand representatives and ambassadors in the metaverse, NFTs can serve as event tickets granting access to these digital events. These NFT event tickets can also be cherished as collectibles even after the event is over, adding to their memorability and value.

2. Create virtual storefronts and showrooms

Brands have the opportunity to embrace virtual storefronts and showrooms, enabling customers from all around the world to explore and interact with their products in a dynamic and immersive digital environment.

In virtual storefronts, fashion brands can integrate features such as virtual try-on and fitting capabilities, allowing customers to visualize how clothing, accessories, and cosmetics would look on themselves. Besides, with virtual storefronts, users can manipulate 3D representations of products, rotating and zooming in to view them from different angles, and flip through virtual catalogs to familiarize themselves with product overviews and descriptions.

Virtual showrooms, on the other hand, can be utilized by businesses across various industries such as fashion and apparel, automotive, real estate, interior and exterior design, and home furnishings, among others.

Within metaverse virtual showrooms, brand representatives can provide personalized services, arrange virtual tours, and showcase products in detail, highlighting their unique characteristics. This not only demonstrates brand innovation but also reflects a forward-thinking approach to engaging customers in a virtual environment.

3. Provide virtual customer service

Another metaverse marketing use case for businesses to consider is virtual customer service, where they can offer support and assistance within virtual reality environments. This can involve the development and integration of virtual avatars, AI-powered chatbots, voice assistants, gesture recognition, and interactive visual displays to aid customers in resolving their issues and addressing their concerns.

The significant advantage of metaverse customer service lies in its high degree of personalization compared to traditional phone or email support. It provides accessible and engaging support anytime and anywhere, allowing businesses to showcase their innovation and differentiation while enhancing the overall customer experience and loyalty.

4. Launch virtual reality advertising

Metaverse virtual advertising provides brands with the opportunity to effectively promote and showcase their products and services within virtual reality environments.

For example, you can integrate your brand’s logos or products into virtual spaces and buildings, making them highly visible in the digital realm and offering an immersive product discovery experience.

Furthermore, by leveraging dynamic virtual billboards and signage, you can display advertisements and promotional content, ensuring top visibility and engagement and capturing the attention of your target audience within the metaverse. As a result, these capabilities allow brands to create impactful and memorable advertising experiences within virtual reality environments.

5. Host different brand events in the metaverse

To host successful events in the metaverse, brands should focus on designing appealing virtual spaces where they can organize various engaging activities and experiences. Examples of such events include virtual product launches, conferences and trade shows, live performances and concerts, meetups and networking events, charity events and fundraisers, as well as educational workshops and training sessions.

By leveraging the sophisticated advantages of virtual events in the metaverse, brands can significantly enhance their brand exposure and engagement. This, in turn, can drive business growth, foster stronger connections with their target audience and leave a lasting impact on participants.

Check out how our metaverse consultants helped the client finalize their vision and deliver this next-gen metaverse gaming platform

Aspects to consider before embracing metaverse marketing

Before incorporating the metaverse into your marketing strategy, it is essential to carefully consider several crucial factors to ensure a successful implementation.

In this section, we will delve into the key elements of a prosperous metaverse marketing campaign and offer expert tips on maximizing its effectiveness.

How to successfully integrate marketing in the metaverse

Strategize your metaverse marketing approach

Before delving into the metaverse, it is crucial to define your goals and have a clear understanding of what your brand aims to achieve through the metaverse capabilities. Defining metaverse marketing goals helps align efforts with overall business objectives, supports brand growth, and ensures success in the metaverse realm.

Moreover, it is important to evaluate how the metaverse aligns with and whether it can seamlessly integrate into your existing brand and marketing strategies. It should complement your traditional marketing efforts and amplify your brand message, rather than hindering previous achievements or diverting from your overall business goals. Strive for a cohesive approach that leverages the strengths of both traditional and metaverse marketing to maximize impact and engagement.

Research and select the most suitable metaverse platform

Carry out thorough research into available metaverse platforms and evaluate their characteristics to choose the best one for your metaverse marketing campaign. To make the right decision, you will need to take into consideration the following factors: the platform’s ease of use and navigation, level of security, customization and scalability capacity, ratings and reviews, and pricing. As of these days, the most popular metaverse platforms include Decentraland, Roblox, The Sandbox, and Axie Infinity.

To go the extra mile, you may consider launching your own fully-fledged metaverse platform. However, it is advisable to do so only if you have carefully studied the ins and outs of the metaverse and have a clear understanding of the entire metaverse development process.

Plan your financial resources for metaverse implementation

Metaverse development and integration can be a costly endeavor, which is why it is crucial to plan your resources responsibly.

Planning financial resources before implementing the metaverse in marketing provides a solid foundation for budget allocation, ROI assessment, resource optimization, scalability, long-term sustainability, and mitigating financial risks. It ensures that your metaverse marketing initiatives are financially supported and can deliver optimal results.

Prioritize user data safety and security

To ensure privacy and security in the metaverse, brands should understand and evaluate the privacy and security measures implemented within the metaverse platform. It is crucial for businesses to protect user data, address privacy concerns, and maintain compliance with applicable regulations, all of which contribute to building and maintaining trust and transparency with users.

Real-life examples of marketing in the metaverse

World-renowned brands from various business domains, including Nike, Adidas, Tommy Hilfiger, Coca-Cola, and Hyundai, have already embraced virtual and augmented reality as well as the metaverse in their marketing initiatives.

Let’s explore how exactly these businesses have leveraged metaverse marketing and the experiences they have provided to their customers.


In 2021, Nike collaborated with the online gaming platform Roblox to introduce its interactive space called Nikeland. This partnership has allowed Nike to engage with its audience in the metaverse and provide immersive experiences related to sports and fashion.

Within Nikeland, users have the opportunity to create their own digital avatars and participate in various sports activities organized by Nike. They can also meet famous athletes and explore Nike’s metaverse collections.


Adidas, another sportswear giant, has also embraced metaverse marketing. The company has issued its exclusive NFT avatars called ALTs, providing a platform for Adidas customers to express their style and identity via virtual customization options.

Plus, ALTs incorporate a unique loyalty program that incentivizes users to engage in Adidas activities, offering them the opportunity to earn sophisticated rewards like exclusive, limited-edition merchandise and access to special events.

Take a look at this blockchain-powered football fan loyalty solution delivered by our team

Tommy Hilfiger

Tommy Hilfiger, the American clothing brand, has recently launched a multi-metaverse hub on various virtual platforms. This innovative project showcases a blend of digital and real-life clothing, enabling attendees to purchase wearable items for delivery or wear them within online game environments.

In addition, Tommy Hilfiger, alongside other renowned brands such as Coach, D-Cave, and Diesel, participated in Decentraland’s second annual Metaverse Fashion Week in March 2023. During the event, Tommy Hilfiger offered four exclusive items available in both digital and physical forms, catering to the diverse preferences of their audience.


Coca-Cola has shown great enthusiasm for virtual and augmented reality alongside the metaverse and has organized numerous exciting events within virtual spaces, including the launch of one of its beverages.

In 2022, the company celebrated its first anniversary in the metaverse by launching over 4,000 digital collectibles to commemorate International Friendship Day. This was done as a gesture of appreciation towards its customers for their participation in Coca-Cola’s metaverse journey.

As well as this, Coca-Cola has been actively exploring various metaverse activities, including metaverse gaming and avatar assets. By venturing into these areas, Coca-Cola demonstrates its commitment to embracing the metaverse and leveraging its potential for engaging and immersive experiences for its audience.


During the Auto Expo 2023 event, Hyundai introduced a unique virtual experience called Hyundai Mobility Adventure and Hyundai Pavilion running on the Roblox platform. This virtual city allowed users to immerse themselves in Hyundai’s world, interact with others via virtual avatars, and explore the brand’s latest technologies and car models. Among the showcased vehicles were the NEXO, IONIQ 6, TUCSON, VENUE N Line, and the highly anticipated Hyundai IONIQ 5.

Closing thoughts

Metaverse marketing presents an exciting opportunity for brands to engage with their audience in immersive and interactive ways. With the metaverse, brands can transcend physical limitations, create unique virtual experiences, and connect with a global audience like never before.

To unlock the full potential of the metaverse, reach out to our professional metaverse development company for help. With our deep metaverse expertise, creative prowess, and technical proficiency in virtual and augmented reality, we can transform your ideas into captivating realities.

Contact us at PixelPlex today to explore how we can help you harness the power of the metaverse and deliver unforgettable virtual experiences to your audience.

Disclaimer: The information provided in the article is for educational purposes only. It does not constitute advice or recommendations for embracing metaverse marketing or investing in the metaverse. Please seek professional advice before taking financial risks.


Kira Belova

Technical Writer

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